Shipping policy

Effective date: 1 July 2026

Our Promise

At Emmaus Experience, each piece is handcrafted with intention and care. Before your order leaves our workshop, it is carefully inspected, thoughtfully packaged, and entrusted to our delivery partner so it arrives ready to accompany you on your journey.

Shipping Destinations

We currently ship within Singapore only. While we look forward to serving customers around the world in the future, international shipping is not available at this time.

Order Processing

Please allow 2-3 business days for us to carefully inspect, package, and prepare your handcrafted piece before dispatch. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Shipping Options & Rates

We offer the following shipping options within Singapore:

Shipping Method	Rate	Estimated Delivery
Tracked Letterbox Delivery	$3	3–5 business days
Tracked Doorstep Delivery	$5	3–5 business days
Complimentary Tracked Doorstep Delivery	Free for orders of $100 and above	3–5 business days

Delivery estimates begin after your order has been dispatched and should be regarded as guides only.

Delivery Information

Our delivery services do not require a signature upon delivery. Depending on the courier's procedures and your delivery location, parcels may be delivered to your letterbox or left in a safe location. Where possible, orders containing multiple items will be shipped together.

Delivery Delays

We work closely with trusted delivery partners to ensure your order reaches you as promptly as possible. However, occasional delays may arise due to circumstances beyond our reasonable control, including adverse weather, public holidays, or courier network disruptions, customs processing, or other unforeseen events.

We sincerely appreciate your patience and understanding should these situations occur.

Lost Parcels

If your parcel appears significantly delayed or you believe it may be lost, please contact us at embrace@emmausexperience.co.

We will gladly assist by liaising with the courier to investigate your shipment and keep you informed throughout the process.

If a parcel is officially confirmed as lost following the courier's investigation, we will work with you to provide an appropriate resolution, which may include a replacement or refund where appropriate.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before completing your order.

If you notice an error after placing your order, please contact us as soon as possible. We will do our best to update your shipping details provided your order has not yet been dispatched. Once an order has been dispatched, we are unable to amend the delivery address.

Should a parcel be returned to us due to an incorrect or incomplete shipping address provided by the customer, additional shipping charges will apply before the order can be re-dispatched.