Terms of service

 

Effective date: 1 July 2026

Overview

Welcome to Emmaus Experience.

Throughout these Terms of Service ("Terms"), the terms "Emmaus Experience", "we", "us", and "our" refer to Emmaus Experience.

These Terms govern your access to and use of our website, online store, and all related content, features, products, services, and tools (collectively, the "Services"). Our Services are powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services to you.

Please read these Terms carefully before accessing or using our Services. They set out the rights and responsibilities of both you and Emmaus Experience and include important information regarding warranties, limitations of liability, and other legal protections.

By visiting our website, browsing our collections, creating an account, making a purchase, or otherwise using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with any policies referenced within them, including our Privacy Policy, Refund Policy, and Shipping Policy.

If you do not agree to these Terms or any of the policies referenced herein, you should not access or use our Services.

These Terms apply to all visitors, customers, users, and others who access or use our Services.

1. Access & Account

By accessing or using our Services, you represent that you are at least the age of majority in your country, state, or province of residence, or that you have obtained the necessary consent from a parent or legal guardian to permit any minor dependants to use the Services on devices owned, purchased, or managed by you.

Certain features of our Services, including placing an order, may require you to provide personal information such as your name, email address, billing details, payment information, and shipping address. You represent and warrant that all information you provide is accurate, current, complete, and that you have the legal right to provide such information.

If you choose to create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us promptly of any unauthorised access to or use of your account.

You may not transfer, assign, sell, or otherwise permit another person to use your account without our prior written consent.

We reserve the right to suspend or terminate accounts, or refuse access to our Services, where we reasonably believe that false information has been provided, these Terms have been violated, or such action is necessary to protect Emmaus Experience, our customers, or the integrity of our Services.

2. Our Products

At Emmaus Experience, each piece is thoughtfully handcrafted using authentic leather. As a natural material, leather possesses its own unique characteristics that make no two pieces exactly alike. Variations in grain, texture, natural markings, wrinkles, and subtle colour differences are inherent to the material and should be appreciated as part of its authenticity rather than regarded as imperfections.

Over time, authentic leather will naturally develop a rich patina through use, gradually becoming softer and more distinctive. This ageing process is an attribute of premium leather and reflects the unique journey of each piece.

We strive to present our products as accurately as possible through detailed descriptions and carefully produced photography. However, the appearance of colours and textures may vary depending on your device, screen settings, and lighting conditions. As every product is individually handcrafted from authentic leather, the item you receive may differ slightly from the photographs displayed on our website.

Product photographs and descriptions are intended to provide an accurate representation of our products but should not be interpreted as an exact depiction of every individual piece.

We reserve the right to modify, update, or discontinue any product, collection, or service at any time without prior notice. We may also limit the quantities of any products offered or refuse orders where necessary, including where stock availability, pricing errors, suspected fraudulent activity, or other circumstances reasonably require us to do so.

All product descriptions, specifications, pricing, and availability are subject to change without notice. While we endeavour to ensure that all information published on our website is accurate, occasional errors or omissions may occur.

3. Orders

By placing an order through our Services, you are making an offer to purchase the selected products subject to these Terms.

All orders are subject to acceptance and availability. An order is not considered accepted until we have received and successfully processed your payment and have sent you an order confirmation. We reserve the right to decline, cancel, or limit any order at our reasonable discretion, including but not limited to circumstances involving product availability, pricing inaccuracies, suspected fraudulent activity, or other situations that may affect our ability to fulfil your order.

If we are unable to accept your order, we will make reasonable efforts to notify you using the contact information provided at the time of purchase. Where payment has already been received for an order that cannot be fulfilled, any amount paid will be refunded using the original payment method.

Please review your order carefully before completing your purchase. Once an order has been placed, we begin preparing it for fulfilment as promptly as possible to ensure timely dispatch. As a result, we may not be able to accommodate requests to cancel or amend an order after it has been submitted.

All purchases are subject to our Refund Policy, which forms part of these Terms. By placing an order, you acknowledge that you have read and understood that policy before completing your purchase.

4. Pricing & Payment

All prices displayed on our website are shown in Singapore Dollars (SGD) unless otherwise stated.

Product prices, promotions, and special offers may be updated or withdrawn at any time without prior notice. The price applicable to your order will be the price displayed at the time your order is placed and will be reflected in your order confirmation.

Unless expressly stated otherwise, product prices do not include shipping charges or any applicable taxes. Shipping charges will be calculated and displayed during checkout before your order is confirmed.

From time to time, we may offer promotions or discount codes that are subject to separate terms and conditions. Where there is any inconsistency between those promotional terms and these Terms of Service, the promotional terms will prevail in relation to the relevant promotion.

You agree to provide accurate, current, and complete billing, payment, and account information for all purchases made through our Services. You are responsible for ensuring that your payment information remains valid and up to date so that we can process your order and contact you if necessary.

By submitting your payment information, you represent and warrant that:

  • You are authorised to use the payment method provided.

  • The payment information you submit is accurate and complete.

  • You authorise us and our payment service providers to charge the full amount payable for your order, including applicable shipping charges and taxes, where applicable.

If we discover an error in the pricing or description of a product after your order has been placed, we reserve the right to cancel the order or contact you with the option to proceed at the correct price. Where payment has already been processed for an order that is cancelled due to a pricing error, any amount paid will be refunded to your original payment method.

5. Shipping & Delivery

Delivery estimates provided through our Services are intended as guides only and are not guaranteed.

While we endeavour to dispatch orders promptly and work with trusted delivery partners, we are not responsible for delays resulting from circumstances beyond our reasonable control, including adverse weather, public holidays, courier network disruptions, customs processing, or other unforeseen events.

Unless otherwise required by applicable law, title to and risk of loss for products pass to you upon delivery of the products to the carrier.

Further information regarding shipping methods, delivery estimates, and related matters can be found in our Shipping Policy, which forms part of these Terms.

6. Intellectual Property

All content made available through our Services—including, but not limited to, our trademarks, trade names, logos, branding, product names, product photography, illustrations, written content, product descriptions, graphics, videos, website design, layouts, and other materials—is the exclusive property of Emmaus Experience, our licensors, or our content providers, and is protected by applicable copyright, trademark, and other intellectual property laws.

The Services are provided solely for your personal, non-commercial use. Except as expressly permitted by these Terms or with our prior written consent, you must not reproduce, distribute, modify, create derivative works from, publicly display, publish, transmit, sell, or otherwise exploit any content available through our Services.

Nothing contained within these Terms grants you any ownership interest in, or licence to use, any intellectual property belonging to Emmaus Experience, Shopify, or any third party except as expressly stated.

All rights not expressly granted are reserved.

7. Third-Party Services & Optional Tools

Our Services may provide access to tools, applications, integrations, or other services offered by third parties. These services are provided for your convenience only.

We do not control, monitor, or endorse these third-party services and make no representations or warranties regarding their availability, performance, security, or suitability for your particular purpose.

Your use of any third-party tools or services is entirely at your own discretion and subject to the terms and privacy policies of the relevant third-party providers.

From time to time, we may introduce new features, services, or functionality through our website. Unless otherwise stated, these additions will also be governed by these Terms.

8. Third-Party Links

Our Services may contain links to websites, content, or services operated by third parties. These links are provided solely for your convenience.

Emmaus Experience is not responsible for the availability, accuracy, content, or practices of any third-party websites, nor do we endorse or assume responsibility for any products or services they may offer.

If you choose to access a third-party website, you do so at your own risk. We encourage you to review the applicable terms and privacy policies of those websites before providing personal information or completing any transaction.

9. Relationship with Shopify

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

However, all purchases made through our website are made directly with Emmaus Experience. Shopify is not a party to any sales transaction between you and Emmaus Experience and is not responsible for the products, services, fulfilment, customer support, or any disputes arising from your purchase.

To the fullest extent permitted by law, you agree to release Shopify and its affiliates from any claims, liabilities, damages, or losses arising out of or relating to your purchases or transactions with Emmaus Experience.

10. Privacy

Your privacy is important to us.

Our collection, use, and disclosure of personal information are governed by our Privacy Policy, which forms part of these Terms. By using our Services, you acknowledge that you have read and understood our Privacy Policy.

Our online store is hosted by Shopify. As part of providing the Services, certain personal information may be collected and processed by Shopify and its service providers in accordance with Shopify's Privacy Policy.

For further information about how your personal information is collected, used, stored, and protected, please refer to our Privacy Policy.

11. Feedback & User Content

We always welcome your comments, suggestions, reviews, and other feedback regarding our products and Services ("Feedback").

By submitting Feedback to us—whether through our website, email, social media, or any other means—you grant Emmaus Experience a worldwide, perpetual, irrevocable, royalty-free, transferable, and sublicensable licence to use, reproduce, modify, publish, distribute, display, and otherwise use that Feedback for any lawful purpose, including improving and promoting our products and Services.

You represent and warrant that:

  • You own or otherwise have the necessary rights to submit the Feedback.

  • Your Feedback does not infringe the rights of any third party.

  • Your Feedback is truthful and not misleading.

  • Your Feedback does not contain unlawful, abusive, defamatory, obscene, or malicious content.

We are under no obligation to keep Feedback confidential, compensate you for Feedback, or respond to Feedback.

We reserve the right, but are not obliged, to monitor, edit, remove, or refuse to publish any Feedback that we reasonably consider unlawful, misleading, offensive, or otherwise inconsistent with these Terms.

12. Errors, Inaccuracies & Omissions

Despite our best efforts, information published through our Services may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping charges, or other information.

We reserve the right to correct such errors, update information, or cancel orders where necessary, including after an order has been placed, without prior notice.

Where an order is cancelled after payment has been received, any amount paid will be refunded using your original payment method.

13. Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms.

You must not use the Services to:

  • Violate any applicable law or regulation.

  • Infringe the intellectual property or other rights of Emmaus Experience or any third party.

  • Submit false, misleading, or fraudulent information.

  • Harass, abuse, threaten, defame, intimidate, or otherwise harm another person.

  • Upload or transmit viruses, malware, or other harmful code.

  • Interfere with or disrupt the security, operation, or functionality of our Services.

  • Attempt to gain unauthorised access to our systems or networks.

  • Copy, scrape, extract, or harvest content or data from our Services using automated or manual means, including bots, spiders, crawlers, AI agents, or similar technologies, except where expressly authorised by us.

  • Use our Services for any activity that could reasonably damage, disrupt, overburden, or impair the operation or security of our website.

We reserve the right to suspend or terminate access to our Services where we reasonably believe these Terms have been breached.

14. Automated Agents

This section applies if you use software, bots, AI agents, or other automated technologies ("Agents") to access or interact with our Services.

Any Agent accessing our Services must accurately identify itself and comply with all technical requirements that we may establish from time to time.

Agents must not:

  • Misrepresent themselves as human users.

  • Circumvent CAPTCHAs or other security measures.

  • Conceal or disguise their automated nature.

  • Bypass technical measures intended to regulate or restrict automated access.

  • Interfere with the normal operation or security of our Services.

We reserve the right to restrict, suspend, or block any Agent that does not comply with these Terms.

15. Suspension & Termination

We reserve the right to suspend or terminate your access to our Services, or terminate these Terms, at any time where we reasonably believe it is necessary to protect Emmaus Experience, our customers, our website, or our legal rights.

Termination will not affect any rights or obligations that have accrued prior to the date of termination.

The provisions relating to Intellectual Property, Feedback, Privacy, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, and any other provisions that by their nature are intended to survive termination will continue in full force and effect following termination.

16. Disclaimer of Warranties

The information made available through our Services is provided for general informational purposes only. While we endeavour to keep the information accurate and up to date, we do not warrant that the information is complete, accurate, reliable, or suitable for any particular purpose.

Except as expressly stated by Emmaus Experience, our Services and all products made available through our website are provided on an "as is" and "as available" basis, without any representations, warranties, or conditions of any kind, whether express or implied, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, durability, title, and non-infringement.

We do not warrant that the Services will operate uninterrupted, securely, or free from errors or viruses, or that any defects will be corrected.

Nothing in these Terms excludes or limits any statutory rights or consumer guarantees that cannot be excluded under applicable law.

17. Limitation of Liability

To the fullest extent permitted by applicable law, Emmaus Experience, its owners, employees, affiliates, contractors, service providers, licensors, and partners shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to your use of, or inability to use, our Services or any products purchased through our website.

This limitation includes, without limitation, any loss of profits, revenue, business opportunity, goodwill, data, or anticipated savings, whether arising in contract, tort (including negligence), strict liability, or otherwise, even if we have been advised of the possibility of such damages.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

18. Indemnification

You agree to indemnify, defend, and hold harmless Emmaus Experience, Shopify, and our respective affiliates, directors, officers, employees, contractors, agents, licensors, and service providers from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from:

  • your breach of these Terms;

  • your misuse of the Services;

  • your violation of any applicable law; or

  • your infringement of the rights of any third party.

Where appropriate, we will notify you of any claim covered by this section and provide you with a reasonable opportunity to assist in its defence.

19. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from these Terms to the extent necessary, and the remaining provisions shall continue in full force and effect.

20. Waiver & Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

These Terms, together with any policies referenced within them, including our Privacy Policy, Refund Policy, and Shipping Policy, constitute the entire agreement between you and Emmaus Experience regarding your use of our Services and supersede all prior communications, agreements, and understandings relating to the same subject matter.

21. Assignment

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent.

Emmaus Experience may assign or transfer these Terms, in whole or in part, without prior notice where permitted by applicable law.

22. Governing Law

These Terms of Service, together with any separate agreements through which we provide our Services, shall be governed by and construed in accordance with the laws of the Republic of Singapore.

You agree that the courts of Singapore shall have exclusive jurisdiction to resolve any dispute arising out of or relating to these Terms or your use of our Services, except where applicable law provides otherwise.

23. Headings

The headings used in these Terms are provided for convenience only and do not affect the interpretation of any provision.

24. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, legal obligations, or the Services we provide.

The latest version will always be published on this page together with the date it was last updated.

Where required by applicable law, we will provide notice of any material changes. Your continued use of our Services after such changes become effective constitutes your acceptance of the revised Terms.

25. Contact Information

If you have any questions regarding these Terms of Service, please contact us.

Emmaus Experience

60 Paya Lebar Road
#06-28 Paya Lebar Square
Singapore 409051

Email: embrace@emmausexperience.co

UEN: 53526541K